Warehouse decision guide

Superbuy Return and Exchange Guide: What to Do After QC Photos

Return and exchange decisions are easiest while the item is still in the Superbuy warehouse. Use QC photos, measurements, seller notes, and parcel timing before you approve the item for international shipping.

When to Pause Before Shipping

• Wrong item: the received item does not match the product link or selected variation.
• Wrong size: tag, measurement, insole length, or garment dimensions do not match your plan.
• Visible damage: stains, tears, broken hardware, damaged packaging, or missing parts are visible.
• Unclear QC: the default photos do not show the detail that matters for the product.

Decision Workflow

First, request one targeted photo if the issue is unclear. Second, compare the defect with the item price, shipping cost, and replacement timing. Third, decide before parcel submission because international returns are rarely simple or economical.

Cost and Timing Notes

Return or exchange availability can depend on seller policy, timing, item condition, warehouse status, and current Superbuy rules. Do not assume every seller accepts returns, and do not assume fees are identical across all cases. Check the current account page before deciding.

Category Tips

• Shoes: check size label, insole measurement, heel shape, outsole, and visible glue or stitching issues.
• Clothing: check chest, length, sleeve, tag, print placement, stains, and fabric color under warehouse lighting.
• Bags and accessories: check hardware, zipper, strap, logo placement, interior, and dimensions.

FAQ

Should I return every small flaw? Not always. Compare the flaw with item price, shipping cost, replacement time, and whether it will be visible in use.

Is exchange better than return? It depends on seller stock, timing, fees, and how likely the replacement is to fix the issue.

What should I do before approving QC? Make sure the photos answer the risk question. If they do not, ask for one targeted photo before shipping.